About this role:

• Building relationships based on trust with prospective and existing clients and their families.
• Meet with prospective clients and their families to understand their goals and current needs, and provide and recommend solutions. Further, gain their commitment for home care services, including creating robust, personalised care plans.
• Conduct regular quality assurance visits with clients in person and/or over the phone to ensure the highest level of care is being attained while also determining any changing needs or requirements for additional services.
• Ensure that clients’ changing needs and preferences continue to be supported by working together with the clients, client families, and representatives and their CAREGivers.
• Be knowledgeable about a wide range of resources and local services so that you can inform clients and or a client’s family or representative about a range of tailored resources or services to meet any specific needs.
• Build relationships and communicate regularly with other health service providers and/or local referral sources to build and ensure awareness of the range of support and services that Home Instead can provide within our local community.

Ideally, we would like you to:

• Preferably have qualifications and experience in care planning, identifying needs, goal setting, coordinating and managing care services within the aged, community health or social services sector
• Be an effective communicator with excellent customer service skills and demonstrated problem solving skills
• Have a strong understanding and knowledge about the Australian Aged Care standards, community home care and/or Home Care Packages
• Be highly efficient and organised with proven time management skills
• Have a valid driver’s license
• Demonstrate accurate data entry and experience in the use of MS Office.

What we offer:

• A rewarding career where you can make a positive difference in the lives of seniors and their families
• A welcome and supportive working environment
• Comprehensive orientation and ongoing training and professional development program
• A company that recognises and appreciates the value of the work that you do
• Opportunity to work for a company that is locally owned and operated but also part of a national and global network.